# Nevil Benard Odhier Odhiambo - Travel & Tour Operations Specialist | Digital Marketing & Creative Professional Source: https://hello.cv/benynevill Eldoret ## About Highly motivated and results-oriented professional with a Bachelor's in Travel and Tour Operations Management and extensive experience in crafting bespoke travel experiences, driving digital marketing initiatives, and leveraging creative design skills. Adept at orchestrating complex logistics, negotiating favorable rates, and enhancing client satisfaction, Nevil is committed to delivering exceptional service and contributing to organizational growth within dynamic environments. ## Work ### Travel and Tours Consultant | AMAZING MEMORIES SAFARIS https:// Led end-to-end travel consultation, designing and executing bespoke African safari adventures while ensuring exceptional client satisfaction and operational efficiency. - Crafted personalized African safari itineraries for diverse clients, exceeding expectations by tailoring experiences to specific budgets, interests, and travel styles. - Negotiated strategic partnerships with lodges and travel providers, successfully reducing overall travel costs and securing competitive rates for clients. - Orchestrated seamless multi-country safari itineraries, managing complex logistics, diverse activities, and ensuring on-time arrivals and transfers. - Resolved critical last-minute challenges, including flight cancellations, by securing alternative arrangements and minimizing disruption for clients. - Maintained consistent 5-star service, earning praise for exceptional communication, active listening, and exceeding client expectations throughout the entire planning and post-trip process. ### Travel and Tours Consultant | NATURESURF AFRICA LTD. https:// Managed comprehensive tour operations, from planning and package creation to client relationship management and revenue generation, contributing to the re-introduction of Naturesurf Africa to the market. - Successfully re-introduced Naturesurf Africa to the market, contributing to increased brand visibility and client engagement. - Improved organizational and time-management efficiency by effectively managing multiple concurrent tasks, ensuring smooth tour operations and timely execution. - Created and optimized diverse tour packages that consistently met market quality and demand, enhancing competitive offerings. - Contributed significantly to revenue generation by actively participating in sales and promoting tours, securing new customers and expanding market reach. - Developed and maintained a robust client database, leveraging effective follow-up and customer relationship management to foster loyalty and repeat business. ### Travel and Tours Consultant Intern | NATURESURF AFRICA LTD. https:// Supported tourism product development and marketing efforts by conducting research, preparing reports, and assisting with promotional activities to enhance visitor experiences. - Prepared comprehensive reports on tourism products, facilities, and service providers, contributing to data-driven decision-making. - Collected and analyzed data for the development of tourism guidebooks and statistics, improving resource availability for visitors and industry stakeholders. - Designed and produced promotional materials, including press releases, copy for tourism guides, newsletters, and displays, enhancing marketing reach. - Developed e-tourism platforms, including websites and business databases, to modernize information dissemination and client management. - Organized and executed special events, seasonal events, and festivals, successfully attracting tourists and promoting local attractions. ### Travel and Tours Consultant Trainee | SIALI MILES SAFARIS LTD. https:// Provided comprehensive client support for travel arrangements, ensuring high levels of customer satisfaction through meticulous planning and responsive service. - Maintained top-tier customer satisfaction by consistently building strong client relationships and meticulously coordinating travel arrangements. - Negotiated competitive prices for travel services, directly contributing to maximized sales and increased profit margins. - Created and marketed custom tour packages and booking vouchers, expanding service offerings and attracting new clientele. - Maintained a comprehensive client database, utilizing effective follow-up and customer relationship management strategies to ensure repeat business. - Utilized social media platforms to showcase unique destinations and experiences, significantly enhancing customer engagement and promoting sales. ### State Department for Tourism Research Attache | MINISTRY OF TOURISM AND WILDLIFE https:// Conducted in-depth research and facilitated stakeholder communication to enhance local tourism products and promote the country as a premier travel destination. - Managed correspondence with government officials, project officers, and donors, ensuring timely progress and adherence to project deadlines. - Bridged communication gaps between the state department and key stakeholders, fostering collaborative efforts for tourism development. - Collected valuable feedback from visitors in collaboration with stakeholders, directly informing service enhancements and product improvements. - Participated in various promotional activities, including sales events, meetings, workshops, seminars, and conferences, effectively attracting tourists. - Identified and developed new tourism products and experiences, diversifying offerings to attract a broader range of tourist segments. ## Volunteer ### Chairman | 46th Street Society (Charity Group) https:// Led a charity group, overseeing operations and community initiatives. - Chaired the 46th Street Society, guiding strategic direction and operational activities for community impact over two years. ### Secretary General | Tourism University of Eldoret Students' Association (TUESA) https:// Served as Secretary General for the university's tourism association, managing administrative functions and student engagement. - Managed all administrative functions and communications as Secretary General, supporting student engagement and association initiatives. ### Charity Event Coordinator | Eldoret Rescue Centre https:// Coordinated a charity event at the Eldoret Rescue Centre. - Successfully coordinated a charity event at the Eldoret Rescue Centre, ensuring smooth execution and impactful outcomes. ### Vice Chairperson | St. Stephen's Menara Secondary School Journalism Club https:// Served as Vice Chairperson for the Journalism Club, supporting club activities and student development. - Supported leadership and operational activities as Vice Chairperson of the Journalism Club, fostering student engagement in media. ## Education ### ALX AFRICA | Virtual Assistant https:// ### MOH'S KREATIVES MARKETING AGENCY | Digital Marketing https:// ### AFRICA FILM & TELEVISION TALENT TRAINING INSTITUTE | Graphic Design and Computer Operations https:// ### UNIVERSITY OF ELDORET | Travel and Tour Operations Management https:// ### ST. STEPHEN'S MENARA SECONDARY SCHOOL | Secondary Education https:// ### BUSARA PRIMARY SCHOOL | Primary Education https:// ## Languages - English - Kiswahili - Spanish ## Skills ### Design Software - Adobe Illustrator - Adobe Lightroom - Adobe Photoshop - Adobe Indesign ### Office Productivity - Ms Office Suite - Microsoft Word - Microsoft Excel - Microsoft PowerPoint ### Travel & Tourism Operations - Tour Planning - Itinerary Design - Destination Knowledge - Logistics Management - Client Consultation - Travel Arrangements - Hotel Booking - Transportation Coordination - Market Research - Tourism Product Development - E-tourism Platforms ### Customer Relationship Management - Client Satisfaction - Rapport Building - Active Listening - Problem Solving - Customer Service - Client Database Management - Post-Trip Feedback ### Sales & Marketing - Promotional Material Design - Social Media Marketing - Digital Marketing - Press Releases - Content Creation - Exhibition Management - Event Organization - Sales Promotion ### Project Management - Task Management - Time Management - Organizational Skills - Detail-Oriented - Strategic Planning ### Negotiation & Cost Management - Rate Negotiation - Cost Savings - Budget Management - Transparent Cost Breakdowns ### Communication & Collaboration - Excellent Communication - Team Player - Relationship Building - Cross-functional Collaboration - Stakeholder Engagement - Community Outreach ### Creative Skills - Digital Illustrations - Photo Editing - Photo Retouching - Logo Design - Magazine Design ### Technical Skills - Computer Operations - Software Installation ### Driving - Class BCE License ## Source Read this profile on Hello.cv: https://hello.cv/benynevill Create your free profile at https://hello.cv